Contact information
Last updated: 20 October 2026
Use the details below to contact Outpacker about our website, Kit Builder, direct Outpacker orders, policies or privacy practices.
Business information
Trading name: Outpacker
Legal owner: Benjamin Morbey, trading as Outpacker
Business structure: Sole trader
Country of establishment: United Kingdom
Customer support
Email: team@outpacker.co.uk
For questions about a direct Outpacker order, include your order number and the email address used at checkout so that we can locate the order.
Business and correspondence address
OutpackerBenjamin Morbey
8 Barley Close
Banbury
OX15 5RZ
United Kingdom
Returns and order issues
For a direct purchase completed through the Outpacker checkout, email team@outpacker.co.uk before returning an item. We will provide the appropriate instructions and return address where required.
For more information, review our Return and Refund Policy and Shipping Policy.
Affiliate purchases
Some Outpacker links take you to an independent retailer. If you completed payment on another retailer's website, that retailer is the seller and is responsible for the order, payment, delivery, cancellation, return and refund.
Please contact the retailer identified on your order confirmation or receipt. Outpacker cannot access or manage an order placed with an external retailer.
Privacy enquiries
To ask a question about your personal information or exercise a data protection right, email team@outpacker.co.uk. Further information is available in our Privacy Policy.